We’re committed to lowering energy prices and helping you to spend less on what you need and more on what you want. This is why we’ve made switching to us as easy as possible.
How does it work?
Step one - find the best tariff for you and switch online - we'll just need a few details from you like the name of your existing supplier, where you live and the average amount of energy you use.
Step two - you'll get a 14 day cooling-off period to make sure you’re happy with your choice and during this time we'll keep you updated with emails which include details about your new online account.
Step three - we'll let you know when cooling-off has ended and tell you how much your monthly payments will be. This is based on the information you gave us when you registered and can also include usage information from your previous supplier, so may change depending on your usage and tariff.
Step four - finally we’ll ask you for your opening reading which we’ll send to your previous supplier who will close your account. It can take up to 28 days for them to receive this reading, so you won’t receive your final bill straight away. Your first payment may come out straight away, depending on your Direct Debit date. After your first payment you can change the date of your Direct Debit online.
And that's it... you're switched. Overall the process takes just under three weeks.
Energy is at the heart of the home, powering everything from the oven to the wireless router. It’s something we’ll always need, so it makes sense to make sure we’re getting the best deal on our gas and electricity when we can. That’s why so many people like to shop around to find the right energy supplier at the right price. It can seem like a complicated process, but we’ve put together the main things you need to know before you start your switch.
Can I save money by switching energy provider?
Yes, potentially. Shopping around for the most competitive deal could result in you paying less for your energy bills, leaving you some leftover budget to spend on the things you’d like.
How do I switch supplier?
First of all, you’ll need to do some research into the options available to you, looking at the tariffs available out there.
If you’d like to look up customer reviews to get a feel for the quality of customer care, websites like Trustpilot show reviews from customers. Alternatively, sites like Which? publish reviews from independent panels.
Comparing tariffs isn’t just about comparing prices, although that undoubtedly is a major part of it - after all, we all want to pay less for our bills. But suppliers these days aren’t just competing on price anymore, many offer gadgets or vouchers that you may find useful.
For example, here at First Utility, we may provide smart thermostats, smart home cameras, or vouchers for First Utility Home Services. In addition to these extras, there are also some tariff basics you’ll need to bear in mind too: do you want to go for fixed or variable tariffs?
As the name suggests, a fixed tariff means that you’ll pay a specific amount, usually on a monthly basis, for your energy for a specified period of time. Most fixed rate tariffs last at least a year.
The benefits of fixed rates are that you’ll know how much you’re paying each month and you’ll be protected from unexpected price increases.
The downside is that if you want to leave your provider before the end of your tariff, it’s likely that you’d need to pay an exit fee. Also, if there’s a decrease in energy costs, you won’t benefit from the price drop.
Variable energy tariffs change. They can increase or decrease depending on wholesale energy prices. In most cases, as there’s no exit fee, they tend to offer more flexibility than fixed tariffs.
Other things to consider
There’s a few things that might make it harder to switch. If you’re in debt or in dispute with your current energy supplier, this will cause issues.
If you’re struggling to pay your bills, Citizens Advice can offer impartial advice. Alternatively, Step Change or Resolver could also help. You should also check how long is left on your current contract, as you may need to pay an exit fee if there’s still some time before your contract ends.
How do I actually switch energy supplier?
Once you’ve compared the market and found a tariff you like, you’ll be ready to act:
- Let your new supplier know that you want to join them. You’ll need to provide your details to do this. Either give them a call or apply directly online. Once they have your details, they’ll be in contact with both you and your previous supplier.
- You’ll need to provide meter readings when your new supplier asks for them so that you’re billed correctly from the start of your new energy contract.
- Last but not least, you’ll need to pay your final bill with your old provider.
Once your move is done, you can expect to receive a confirmation that it’s all complete.
How long does it take to switch?
It shouldn’t take longer than 21 days to switch as most suppliers work to the Energy Switch Guarantee. Whichever provider you’re joining will take care of the process for you, the only thing you’ll need to do is provide meter readings when asked (and pay any outstanding payments to your previous supplier).
Can I switch to First Utility?
Energy Switch Guarantee
We’re founding members of the Energy Switch Guarantee. This guarantee is designed to reassure you that switching energy is simple, quick and safe.
The Switch Guarantee means that:
- You won’t be cut off;
- No-one need come to your home;
- We’ll take on your supply within 21 days of receiving your completed application.
We’ll also work with your current provider to make sure you’re not charged twice for the same energy.
To find out more about the Switch Guarantee, visit www.energyswitchguarantee.com.
Take control of your energy spend
Your online account allows you to have complete control over your energy spend. From viewing your bills to keeping track of your usage with our straightforward usage graphs, you’ll find it that much easier to save your money and manage your account. You can also download the First Utility app, which provides a range of online features giving you the power to save your energy, therefore your money, on the go.