Moving home? Take us with you

Here you can find everything to help your move go smoothly. Just follow our guide below.

First Utility broadband

All of our broadband plans comes with these great features as standard.

Totally unlimited downloads

No connection charges

No price increase at the end of your minimum contract

Our customers say...

Frequently asked questions

  • After you tell us your new address during the move out process, we’ll ask you if you’d like to take your First Utility tariff with you. If you do, we’ll ask you for some details about your new home.

  • You may be charged exit fees if you don’t transfer your tariff with you. Exit fees are designed to cover costs we incur if you end your contract early. Please see your tariff guide in your online account for more details.

  • If you have a prepayment meter you can just let us know about your move on the day by calling our Home Move team on 01926 320 700.We'll only need the meter serial number (it’s on the front of your meter next to the barcode and looks something like: X22L 987654).

  • You should get your final bill within 14 days.

  • If we owe you any money we'll refund you within 14 days after sending you your final bill. If you don’t receive your refund within this period, please call us on 01926 320 700, 8am to 8pm weekdays and 9am to 4pm on Saturdays.

  • Call us on 01926 320 700, 8am to 8pm weekdays and 9am to 4pm on Saturdays.

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